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FAQ's

Shipping & Returns

U.S.P.S.

Shipping:

Free shipping anywhere in the USA on any purchase $75.00 and above. Any package close to a pound will cost $5 per pound to ship in the USA. Doubles then decreases about .50 cents per pound.
All shipments are sent via US Postal Service. It will cost starting at $5 shipping anywhere U.S, Int'l rates may vary. Unless stated otherwise on shop. Every customer will receive a tracking number via email they used with their purchase.
Currently NOT taking International orders. This is only temporary and we appreciate your understanding. (rev. 07/2024)

Generally, it may take 3-10 business days before the package is received once it is shipped in the USA. Everything except diy material itself is hand-made so custom order processing times may vary depending if item is out of stock. In these cases, I will notify you via email. During the holiday season, I will do my best to accommodate and work with everyone's needs.
I ship orders Monday through Friday from Austin, TX. using USPS First Class Mail. You can choose to upgrade to Priority Mail for an additional charge.
All orders will have a tracking number that I will email once the order has shipped.
International orders – are sent via First Class International. Shipping times vary depending on location and time of year. On Average, packages should arrive in 2-4 weeks. (Currently, not shipping international until further notice. (rev. 01/2024)

PLEASE NOTE: Be advised that there could be additional delays outside of our control due to customs or other international requirements. All international orders may also be subject to import taxes, customs duties and/or any other international fees. Once your order has shipped, I will provide you with tracking information.

RETURNS: PLEASE READ CAREFULLY

Visit our website FAQ's immediately upon arrival for instructions on how to care for your jewelry. Customers are encouraged to leave a review on our website when the package arrives in the mail. Please indicate if the jewelry arrived to your expectations or if there was fallacy on our part. If there is an issue, I will honor the request to fix the problem or return only if you contact us within 24-48 hours of receiving the and opening the package. We will arrange the return. Otherwise, the shop is unable to issue a refund after the packaged is sent.

Website: www.shopidiy.com/contact

You're ask to Contact Us right away for issues on your package or ANY concerns via email: info@shopidiy.com

This policy also pertains to sale items. All items bought from any collection are final and cannot be refunded otherwise.

Privacy Policy

PRIVACY POLICY

WHEN YOU ACCESS OR USE THE WEBSITE, OR OTHERWISE PROVIDE ANY INFORMATION TO US, YOU AGREE TO THIS PRIVACY POLICY, INCLUDING THE MANNER IN WHICH WE USE YOUR INFORMATION, WHETHER OR NOT YOU HAVE PURCHASED WITH ROSE LYNN JEWELRY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE SUBSEQUENTLY MAKE TO THIS PRIVACY POLICY, YOU MUST IMMEDIATELY STOP USING THE WEBSITE OR OTHERWISE PROVIDING ANY INFORMATION TO US.

Your privacy is very important to us. The information below is designed to inform you of what information we collect, why we collect that information and how we use it. We will only share your personal information with third parties only in the ways that are described below and will never sell your personal information.

When you submit your personal information to us, you are giving us your consent to the collection, use and disclosure of your information as set forth in this Privacy Policy. We are available to discuss your questions or concerns regarding this Policy and our privacy practices. We encourage you to check the date of our Privacy Policy each time you visit the website as we sometimes need to change the Privacy Policy to stay in compliance with the various regulations that govern privacy practices.

Browsing our Website

In general, you can browse our Website without telling us who you are or revealing any personal information about yourself. However, some items require you to have an account with ShopiDIY.com in order to view pricing. In all cases, placing an order requires you to disclose personally identifiable information so that we may properly process and ship your order.

Personally Identifiable Information

Personally identifiable information includes: your name, shipping and billing addresses, telephone number, email address, and credit card and/or banking information. This information is used to process your order, ship your order, collect payment for your order comply with applicable provisions of the Patriot Act, communicate with you regarding your order and allow you to receive marketing offers. ShopiDIY.com does not share this information with third-parties unless it is required to process your order, deliver marketing material or as required by governmental regulation. This information is never sold to third-parties.

Non-Personally Identifiable Information

Non-personally identifiable information includes: IP address of your computer, the type of computer or device you are using, etc. that allows us to deliver a positive user experience when shopping on our site as well as to detect and prevent fraud. Note that the non-personally identification is not linked to any personally identifiable information you submit on our site.

Use of Cookies

We use session ID cookies and persistent cookies. A session ID cookie enables the shopping cart experience and expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time or is deleted by you.

You are free to decline the use of cookies, however, by declining the use of cookies, you may not be able to use certain features on the Website.

Opting-Out

You may opt-out from receiving marketing material from Roselynnjewelry.com. To do so, you may un-subscribe via the link provided in any email you receive from www.shopidiy.com or by contacting us at, info@shopidiy.com and asking our specialist to remove you from our mailing lists. Opting out of receiving marketing materials will not affect our communications with you regarding your orders with us and also does not affect our use of your non-personally identifiable information.

Data Security

Our website, www.shopidiy.com has physical and electronic procedures in place to keep all information collected on our website safe and secure.

Legal Requirements

www.shopidiy.com will disclose your personal information only when required or compelled to do so in accordance with the law.

Terms and Conditions

Agreement:

Information on our website, we make every effort to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our pieces in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size may vary slightly. On our site, we provide the measurement of each piece based on our manual specifications.

We manage customer expectations, such as liability for information errors or website downtime.

The purchases made on the site mean we may withdraw from a sale after contacting the customer in unusual circumstances. This means canceling services and or making financial transactions.

Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.

Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Restrictions:
All orders must be shipped to a residence or business address with a valid signature upon delivery. No other exceptions allowed.

Shop-iDIY guarantee is simple and straightforward. If something is wrong due to faulty workmanship, we take care of it. It’s a fair way of doing business. That being said, precious metals erode and stones can become damaged over time. When normal wear occurs, repairs can be done in house by our expert staff at the normal repair fee. Any work performed by a jeweler other than Shop-iDIY automatically voids the warranty stated in there policy of returns. www.shopidiy.com

THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.

Acrylic Bead Guidance

Please keep small parts away from children. Our DIY material is sold as "craft supplies" and not intended to be a finish product. What you do with your craft supplies is at your own will. Small parts may pose as a CHOKING HAZARD to anyone, ESPECIALLY CHILDREN 3 AND UNDER. Please familiarize yourself with the United States Consumer Product Safey Commission Guidelines (click link below). When it comes to using any small parts that might be intented for use, www.ShopiDIY.com holds zero liability for any use or misuse of our products.

https://www.cpsc.gov/Business--Manufacturing/Business-Education/Business-Guidance/Small-Parts-for-Toys-and-Childrens-Products

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